Over the weekend I received an email from a loyal, and unhappy, customer:
Hi Friends,OOOPS... and, of course, we can't allow return of opened products, unless they are not what we say they are...and these were. I looked at her order. Carolyn had ordered an array of one ounce Hydrosols. And disliked them. Oh dear. so.. I replied:
I'm a customer and I LOVE your oils! I also got some Neroli Hydrosol and loved it so much that after I studied Hydrosols (in a fabulous book), I ordered several. Unfortunately my mom and I just don't like (I mean REALLY don't like) the smells of most of them. We love the Rose, but the others were too offensive smelling to even use. I've done 3 spritzes out of each them. Is it possible to return them? I would also be glad to make an exchange and get some Rose and Neroli. Please let me know.
This is the first bad experience I've had, I usually love your oils.
Thanks, Carolyn Deal
"I'm sorry, Carolyn, but no... that's why we offer the one ounce trial sizes so you can experience the hydrosols with a small investment. But you agreed to our return policy when you purchased them... they can not be returned. After looking at your order I am really surprised by your comments.. some, for example helichrysum, can take some getting used to...but it is SO healing... have you had a bruise and used it? trust me, you will become a believer.. I've had BAD bruises... and just spritzed the hydrosol on it repeatedly (as soon as the first round dried, added more) or soaked a cotton square in thehydrosol and taped it on as a compress... and the bruise was GONE overnight...
I am really sorry that they are not to your taste... but they aren't produced to be 'pretty smells'.. they are powerful healing substances."
She wrote back discussing some possible uses for them, and some experiences with our oils, we exchanged a couple more messages, and I thought that was the end of it.
Today I received this message.. Subject: WOW on Hydrosols
When I wrote asking to make sure I could share her story, and if I could use her name she replied:
I was the one who wanted to return my hydrosols because a few of them did not smell great (like essential oils do). You encouraged me to see them as healing tools instead of good-smelling goodies. You told me your experience with bruises and a helichrysum-hydrosol-soaked gauze pad overnight and how it removed the bruising.
I have to tell you THANK YOU!!!!! My 93-year old mom has been going crazy with itching for 6 weeks. It was horrible and ruining her quality of life. It was all over her back and chest. She even started using oral pain reliever to be able to manage. Finally 2 weeks ago she went to a dermatologist who diagnosed it as eczema and prescribed a cortisone topical goop (texture of vaseline) and said to give it a full 2 week try.
So my mom has been religiously using it, but still itching. I said, Let's get all that grease off your skin and try the hydrosols. She took a hot shower and I scrubbed her back gently with soap and got all that stuff cleaned off. She was itching even worse after the hot shower.
I sprayed Melissa liberally on her back and chest, and we let that dry (she has a bathroom with a heat lamp, so she sat there naked and cozy.) Itching didn't get worse or better.
Then I sprayed Roman Chamomile. This time itching subsided a little.
Last, I sprayed Helichrysum Italicum and left for an errand. When I got back I asked her how the itching was. It was GONE. This eczema has been a horror she has suffered with for six weeks, and 10 minutes after the hydrosols, her itching was gone. This is a miracle. It seems impossible that these little waters could so such a thing.
It could have been the combination of the three hydrosols, or the combo of the Roman Chamomile
and Helichrysum, or just the Helichrysum, which is such an amazing one that I call it "The Big Gun." I will apply them a couple of times a day to heal the welts on her back and so the itching doesn't come back.
You can use this as a testimonial on your website. I would love to see others benefit.
Thanks, Carolyn Deal
"Use my name, yes. I'm still amazed that a spritz of something that looks like water could have this much power."
Sometimes, so are we!