Thursday, February 26, 2015

WOW on Hydrosols

I love it when something we make available can make a difference for someone!  A success story.

Over the weekend I received an email from a loyal, and unhappy, customer:

Hi Friends,

I'm a customer and I LOVE your oils!  I also got some Neroli Hydrosol and loved it so much that after I studied Hydrosols (in a fabulous book), I ordered several.  Unfortunately my mom and I just don't like (I mean REALLY don't like) the smells of most of them.  We love the Rose, but the others were too offensive smelling to even use.  I've done 3 spritzes out of each them.  Is it possible to return them?  I would also be glad to make an exchange and get some Rose and Neroli.  Please let me know. 

This is the first bad experience I've had, I usually love your oils.

Thanks, Carolyn Deal
 OOOPS...  and, of course, we can't allow return of opened products, unless they are not what we say they are...and these were.  I looked at her order. Carolyn had ordered an array of one ounce Hydrosols.  And disliked them.  Oh dear.  so.. I replied:

"I'm sorry, Carolyn, but no... that's why we offer the one ounce trial sizes so you can experience the hydrosols with a small investment. But you agreed to our return policy when you purchased them...  they can not be returned.  After looking at your order I am really surprised by your comments.. some, for example helichrysum, can take some getting used to...but it is SO healing...  have you had a bruise and used it?  trust me, you will become a believer..   I've had BAD bruises...  and just spritzed the hydrosol on it repeatedly (as soon as the first round dried, added more) or soaked a cotton square in thehydrosol and taped it on as a compress... and the bruise was GONE overnight...  

I am really sorry that they are not to your taste... but they aren't produced to be 'pretty smells'.. they are powerful healing substances."

She wrote back discussing some possible uses for them, and some experiences with our oils, we exchanged a couple more messages, and I thought that was the end of it.

Today I received this message.. Subject: WOW on  Hydrosols

 Hi Marge,

I was the one who wanted to return my hydrosols because a few of them did not smell great (like essential oils do).  You encouraged me to see them as healing tools instead of good-smelling goodies.  You told me your experience with bruises and a helichrysum-hydrosol-soaked gauze pad overnight and how it removed the bruising.

I have to tell you THANK YOU!!!!!  My 93-year old mom has been going crazy with itching for 6 weeks.  It was horrible and ruining her quality of life.  It was all over her back and chest.  She even started using oral pain reliever to be able to manage.  Finally 2 weeks ago she went to a dermatologist who diagnosed it as eczema and prescribed a cortisone topical goop (texture of vaseline) and said to give it a full 2 week try. 

So my mom has been religiously using it, but still itching.  I said, Let's get all that grease off your skin and try the hydrosols.  She took a hot shower and I scrubbed her back gently with soap and got all that stuff cleaned off.  She was itching even worse after the hot shower. 

I sprayed Melissa liberally on her back and chest, and we let that dry (she has a bathroom with a heat lamp, so she sat there naked and cozy.)  Itching didn't get worse or better. 

Then I sprayed Roman Chamomile.  This time itching subsided a little.

Last, I sprayed Helichrysum Italicum and left for an errand.  When I got back I asked her how the itching was.  It was GONE.  This eczema has been a horror she has suffered with for six weeks, and 10 minutes after the hydrosols, her itching was gone.  This is a miracle.  It seems impossible that these little waters could so such a thing.

It could have been the combination of the three hydrosols, or the combo of the Roman Chamomile

and Helichrysum, or just the Helichrysum, which is such an amazing one that I call it "The Big Gun."  I will apply them a couple of times a day to heal the welts on her back and so the itching doesn't come back. 

You can use this as a testimonial on your website.  I would love to see others benefit.

Thanks, Carolyn Deal
 When I wrote asking to make sure I could share her story, and if I could use her name she replied: 
"Use my name, yes.  I'm still amazed that a spritz of something that looks like water could have this much power."

 Sometimes, so are we!

Saturday, January 31, 2015

Gifts and giving back

My daughter is attending a retreat, focused on Yoga and Meditation this weekend.  And because her Yoga teacher uses our oils in her classes, Jennifer was asked to do a talk about Aromatherapy.  Now, Jennifer has been peripherally involved with Nature's Gift since it started.  The first time I ever flew out of state to talk to people about the oils I love, when it was just me and no other staffers, she poured and labeled wee bottles for me to take and share. She was a part of it from the very beginning, but not, usually, an active participant. She is, I think, proud of what we do.  It's her definition of what we do, written in a college essay, that has always defined us. "Every day, all over the world, she sends out boxes full of joy and healing."   This is how my daughter sees Nature's Gift

Anyway.  we spent a lot of time backing and forthing about what oils to diffuse during different parts of the weekend, and what oils to talk about when she gives the presentation.  She will be focussing how the botanicals that are the source of our oils have been part of so many spiritual paths for millenium.  She'll start with some of the aromatics from the Bible, and branch out to other traditions.

We decided to gift all the women at the retreat with a small gift...  2 ml bottles of Solace anointing oil and Magdalene's Anoint... because they fit with the weekend.

The problem was that my staff was totally overwhelmed in January, between some huge wholesale orders and our 20 on the 20th sale. NO ONE had time to prepare those wee gifts.  So last weekend I spent several hours all by myself, down in production, pouring and labeling the gifts to be sent to Jennifer on Monday.

I sent Jen the picture below in the middle of the preparations... with the note "not a straight label in the batch"  

Some of you know that I couldn't put a label on straight even back in the day. Now, well, I've developed this tremor..and I don't pour and label any more. 

I wrote the following to Jennifer's teacher when she thanked me for the gift I was sending..

I need to thank you and Jennifer... I talked to her two gave me a REAL gift...

See, I don't get to work with the oils any more...  I have this tremor and some other age related problems and... I don't spend much time with the oils. I get to do all the computer stuff, and answer questions and do the importing and the researching and the studying and... the stuff that needs doing, and needs knowledge.

but I don't work directly with the oils any more, not on a daily basis.  I decide yes and no on samples that come in, I do the sourcing and I work with Jim on tweaking blends when we need to remake a product, and the raw ingredients are different... but not daily. I don't blend...and I don't package what we are sending out the door.

And because my staff was totally overloaded this week, the very nice young man who runs Production for us just didn't have time to get to the 'gift sets"...  and I told him I would..

I spent some hours at the shop earlier this evening.. pouring 28 wee bottles of Solace Anoint... and praying for the women who would receive them...that their griefs would be eased...  and then sealing and labeling (crookedly!) the bottles, and packaging them.  And then pouring 28 wee bottles of Magdalene...and praying for forgiveness, and self forgiveness, and for the gift of being ABLE to forgive, for the women who would be receiving them.  (Because the Magdalene blend is about forgiveness, on all levels.)

and I realized what a gift it was to be able to do exactly what I was doing..and how I had missed letting the oils, and the INTENTIONs of the oils be part of my daily life any more.

And so I sent Jen a picture of the wee bottles, without a straight label in the lot...and asked her to call me if she was free... and thanked her for the gift of working with my oils tonight."

And when I talked to my daughter that night, I cried, with gratitude, for having this missing part of my life restored to me.  

There is a followup to this story...   We shipped the package by Priority Mail, insured to Jennifer at her office on Monday.  And it fell into a postal black hole.  Monday night it scanned out of Madison, but never scanned in to Nashville, or any place beyond. It was scheduled for delivery on Wednesday, and, of course, was still in that black hole. By noon Wednesday, Jennifer and I were both convinced it just wasn't going to happen.  So, on Wednesday, I placed an online order for the oils that Jennifer was going to be talking about during her presentation, and the oils that they had planned to diffuse during the whole weekend, and FedExed it over night to her office in Virginia. (isn't it FedEx when it absolutely HAS to be there tomorrow?)  Of course, after we sent the FedEx order out on Wednesday, Wednesday night the USPS package showed up in Northern Virginia.   You can predict the rest.

 And... the Creator had things well in hand.  Because the list that I packed the USPS box from contained all the gifts, and scent strips, and the oils to be diffused. But I had negleced the oils that she was going to TALK about.  No Frankincense, no Myrrh, no Spikenard, no Sandalwood. The second box was necessary.    

At any rate, I just wanted to share a gift that enriched my life.  And, as I type and edit this blog post, my daughter is talking about how the oils we make available can enrich people's spiritual paths.  

What a gift, to do what we do!